Shipping policy
Shipping Policy
Company: CHARKA HAY GELLO AL-TAJARIYYA
Contact Email: hello@almondhair.com
1. Overview
At CHARKA HAY GELLO AL-TAJARIYYA, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms described below.
2. Order Processing Time
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Orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive an email confirmation once your order has been shipped.
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Orders placed during high-volume periods (e.g., sales, promotions, holidays) may require additional processing time.
3. Shipping Methods & Delivery Times
We offer several shipping options based on your location:
| Region | Estimated Delivery Time | Carrier / Method |
|---|---|---|
| Saudi Arabia | 2–5 business days | Local courier partners |
| GCC Countries | 5–10 business days | Regional express delivery |
| International | 7–14 business days | DHL, Aramex, or FedEx |
Delivery times are estimates and may vary due to customs delays, weather conditions, or local courier handling.
4. Shipping Costs
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Shipping rates are calculated at checkout based on your delivery location and order weight.
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We may offer free shipping promotions from time to time — details will be displayed on the website banner or checkout page.
5. Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, or additional charges imposed by the destination country.
Unfortunately, we cannot control or predict these fees, and they are not included in the product or shipping cost.
6. Order Tracking
Once your order is shipped, you will receive a tracking number by email or SMS.
You can use this number to track your shipment directly on the courier’s website.
7. Lost or Delayed Shipments
If your shipment is delayed or appears lost, please contact us at hello@almondhair.com.
We will contact the courier to investigate and assist in resolving the issue as quickly as possible.
Please note that we are not responsible for delays caused by incorrect address information or courier service disruptions.
8. Incorrect Shipping Information
Please ensure all shipping details are accurate before placing your order.
If an incorrect address is provided and the order has already been shipped, additional reshipping charges may apply.
9. Damaged Packages
If you receive a package that appears damaged or tampered with, please take photos and contact us immediately at hello@almondhair.com before opening the parcel.
We will assist you in filing a claim or sending a replacement, depending on the situation.
10. Changes to This Policy
We may update or revise this Shipping Policy at any time to reflect changes in our operations or logistics partners. Updates will be posted on this page, and the revised date will appear at the top.
For all shipping inquiries:
📩 Email: hello@almondhair.com
🏢 Company: CHARKA HAY GELLO AL-TAJARIYYA