Privacy policy

Privacy Policy

Last updated: November 1, 2025

This Privacy Policy explains how Establishment ARBE VACHIN Commercial (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from Brandola (the “Site” or “Store”) or otherwise communicate with us.

We are committed to safeguarding your privacy in accordance with Saudi Personal Data Protection Law (PDPL), UAE Federal Data Protection Law No. 45 of 2021, and Amazon Payment Services (APS) security standards.

1. Collecting Personal Information

When you interact with our Store, we collect information to process your orders, provide customer support, and enhance your experience.

We collect:

  • Device Information: IP address, browser type, time zone, cookies, and activity on our Site.

  • Order Information: Name, billing and shipping address, payment details (including encrypted card data), email, and phone number.

  • Customer Support Information: Any details voluntarily shared through customer service channels or email communication.

We use this information solely to:

  • Process and fulfill orders.

  • Verify payment via Amazon Payment Services (Payfort) and prevent fraud.

  • Arrange shipping through authorized partners such as Aramex.

  • Communicate order updates, confirmations, and support responses.

  • Improve our store experience and website analytics.

2. Using Personal Information

Your personal data is used for:

  • Order Fulfillment: Processing payments, deliveries, and returns.

  • Customer Communication: Providing support and order updates.

  • Fraud Prevention: Screening transactions for potential risks.

  • Improvement: Enhancing our platform through analytics and user insights.

  • Marketing (Optional): Sending product updates and promotional offers, with your consent.

You may unsubscribe from marketing communications at any time.

3. Sharing Personal Information

We only share data with trusted third parties essential to operating our business:

  • Shopify: Our store platform. You can review Shopify’s privacy practices here: https://www.shopify.com/legal/privacy

  • Amazon Payment Services (Payfort): For secure payment processing, encryption, and compliance with UAE Central Bank standards.

  • Shipping Providers (Aramex): To deliver orders safely and efficiently.

  • Analytics & Compliance Partners: To detect fraud, analyze site usage, and comply with financial and AML laws.

We may also disclose information if required by law or governmental authorities in Saudi Arabia or the UAE.

4. Data Security & Compliance

We follow strict Amazon Payment Services (APS) and Central Bank of the UAE standards, including:

  • PCI-DSS-certified payment processing.

  • Encrypted transmission of sensitive data.

  • Secure data storage and restricted employee access.

  • AML (Anti-Money Laundering) and KYC (Know Your Customer) protocols for high-value transactions.

Your information is never sold or shared for unrelated commercial purposes.

5. Behavioral Advertising

We may use anonymized data to deliver targeted ads or promotions.
You can opt out at any time:

6. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing or processing.

  • Request data portability to another provider.

To exercise these rights, email us at hello@brandola.com.

For EU/EEA and UK residents, your data may be transferred to Shopify’s secure servers in Canada or the United States under approved safeguards.

7. Retention

We retain data as long as necessary to fulfill orders, comply with tax and legal requirements, and resolve disputes.
Payment data is stored only as required by Amazon Payment Services and in compliance with CBUAE and Saudi Central Bank data retention policies.

8. Minors

Our website is not intended for users under 18 years of age.
If we discover that a minor’s data has been submitted, it will be promptly deleted upon verification.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The revised version will always include the “Last updated” date above.

10. Contact Information

For any privacy-related inquiries, please contact us:

📧 hello@brandola.com
🏢 Establishment ARBE VACHIN Commercial
Building No: 8839, King Abdullah Rd, Al Wurud Dist, Postal Code: 23221, Jeddah – Kingdom of Saudi Arabia
📞 0552115473 | 0550367709

Fast Delivery
30 Days Free Returns
Secure Payment
24/7 Customer Support